Terms of Service

Welcome to HomeInspector.com. These Terms of Service (these "Terms") are a binding agreement between you and Reggora, Inc. ("Reggora," "we," "us," or "our") governing your access to and use of the HomeInspector.com websites, web and mobile applications, client and agent portals, booking pages, inspector websites we host, and related services (collectively, the "Services").

By creating an account, clicking to accept, booking an inspection through the Services, accessing a report or portal link, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Services. Where the Services present a checkbox, button, or signature step to accept these Terms — for example at account signup, checkout or booking, or first access to a client or agent portal — your click or signature is your electronic acceptance of these Terms, and we may keep a record of the time, method, and version of the Terms you accepted.

If you are accepting these Terms on behalf of a company (for example, an inspection business), you represent that you have authority to bind that company, and "you" refers to that company and its authorized users.

1. Who These Terms Cover

The Services are used by three kinds of users, and different sections apply to each:

• Inspectors — home inspectors and inspection companies (each an "Inspector," and the account owner's company an "Organization") who use the Services to run their business. Sections 2–19 apply to you.
• Agents — real-estate agents who register for an agent account to follow jobs where they are a stakeholder. Sections 2–4, 9–19 apply to you.
• Clients and Visitors — homebuyers, homeowners, and other visitors who book an inspection, sign an agreement, pay an invoice, request an insurance quote, or view a report through a link we provide (each a "Client"). Sections 2, 4, 9–19 apply to you.

2. The Services; What We Are — and Are Not

HomeInspector.com is software. We provide tools that Inspectors use to schedule inspections, write and deliver inspection reports, send and electronically sign agreements, collect payments, and host their business websites.

WE ARE NOT A HOME INSPECTOR, AND WE DO NOT PERFORM, SUPERVISE, DIRECT, REVIEW, OR GUARANTEE ANY INSPECTION OR ANY OTHER PROFESSIONAL SERVICE OFFERED BY AN INSPECTOR. Inspectors are independent businesses. They are not our employees, agents, partners, or joint venturers. Each inspection is performed under a separate agreement between the Inspector and their Client, to which Reggora is not a party. We do not author, verify, or endorse the contents of any inspection report, and we are not responsible for the accuracy, completeness, or quality of any inspection, report, repair recommendation, or other professional work product created or delivered through the Services.

2.1 The Core Service Is Free to Inspectors

We currently offer the core inspection software to Inspectors at no subscription charge, with no long-term contract. Third-party costs (for example, payment-processing fees and domain registration) and optional services may apply and are your responsibility. We may introduce optional paid features or change the Services over time; we will not begin charging for the core service you signed up for without reasonable advance notice, and you may stop using the Services and export your data at any time (Section 6.6).

3. Accounts, Eligibility, and Security

You must be at least 18 and able to form a binding contract. You agree to provide accurate registration information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials, and you will notify us promptly at support@homeinspector.com of any unauthorized use. Organizations are responsible for the acts and omissions of their invited users, and for assigning roles and permissions appropriately.

4. Inspector Professional Responsibility

If you are an Inspector, you are solely responsible for:

• performing your inspections and other professional services, and for their quality, accuracy, legality, and outcomes;
• holding and maintaining every license, certification, registration, and insurance policy required for your work in each jurisdiction where you operate, and complying with all applicable standards of practice, codes of ethics, and laws (including state home-inspector licensing and conflict-of-interest rules);
• the contents of your inspection reports, agreements, websites, and communications created or delivered through the Services, including any templates you upload or modify;
• your relationships with your Clients, including pricing, scheduling, disputes, refunds beyond what the payment tools support, and any promises you make.

The Services may include starter templates, sample agreements, default report text, and similar materials. These are provided as conveniences only, are not legal advice, and are not warranted to satisfy the laws or standards of practice of any jurisdiction. You are responsible for having your own counsel review any agreement or report language before you use it.

5. Customer Content

"Customer Content" means the data and materials you or your Clients submit to the Services: inspection reports and findings (including defect descriptions, severities, and recommendations), photos and videos, property details, agreements and signatures, contacts, job and scheduling information, documents, website content, and messages.

5.1 You Own Your Customer Content

As between you and Reggora, you (and/or your Clients or licensors) retain all right, title, and interest in Customer Content. These Terms do not transfer ownership of any Customer Content to us.

5.2 License You Grant Us

So that we can run the Services, you grant Reggora a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers and affiliates) right to host, store, copy, transmit, display, process, adapt, modify, index, analyze, and create derivative works of Customer Content, in each case to:

1. provide, operate, secure, and support the Services (including delivering reports and agreements to the people you direct them to);
2. maintain, develop, and improve the Services and develop new products and services;
3. create De-identified Data (Section 5.3);
4. share Customer Content with third parties at your direction or your Client's direction, or as expressly authorized through a consent captured in the Services (Section 7); and
5. comply with law and enforce these Terms.

This license continues for as long as Customer Content remains in the Services, plus a reasonable period for backups and legal compliance, and survives termination for De-identified Data.

5.3 De-identified and Aggregated Data

We may create and use "De-identified Data" — data derived from Customer Content and use of the Services that has been aggregated and/or de-identified so that it does not identify you, your Organization, your Clients, or any identifiable person. De-identified Data may include property-level information — such as property characteristics, systems, condition, defects, measurements, and floor plans, associated with a property or its address — provided that personal identifiers of individuals have been removed. De-identified Data belongs to Reggora, and we may use, distribute, license, and commercialize it for any lawful purpose during and after the term of these Terms, including industry benchmarking, analytics, research, valuation and property-data products, and building and improving products and services (including products and services offered by Reggora's appraisal business). We will not attempt to re-identify De-identified Data to any individual and will require the same of anyone we share it with.

5.4 Platform Data

We own all data that we generate about the operation and use of the Services — logs, telemetry, performance metrics, feature-usage statistics, and similar "Platform Data" — and we may use it for any lawful purpose consistent with our Privacy Policy.

5.5 Your Responsibilities for Customer Content

You represent and warrant that: (a) you have all rights, consents, and permissions necessary to submit Customer Content to the Services and to grant the rights in this Section 5 — including any notice or consent required from your Clients and from people appearing in photos, videos, or reports; (b) you have made all disclosures and obtained all authorizations required by applicable law (including privacy, wiretap/recording, and licensing laws); and (c) Customer Content and your use of it will not infringe or violate any third-party rights or any law. We may require that your client-facing flows include a data-practices notice we supply, and you agree not to remove or alter it.

5.6 Content Handling

You are responsible for the accuracy of Customer Content and for maintaining your own copies of anything you are required by law or your professional standards to retain. We may remove or disable Customer Content that we reasonably believe violates these Terms or the law. Per-entry audience settings (for example, "internal" report notes) control delivery within the Services but are not a substitute for your own confidentiality obligations.

6. Term, Suspension, Termination, and Data Export

6.1 These Terms apply from your first use of the Services until terminated.

6.2 You may stop using the Services and close your account at any time. There is no contract term and no termination fee.

6.3 We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, create risk or legal exposure for us or others, or if we discontinue the Services. We may also suspend accounts that are inactive for an extended period after notice.

6.4 Upon termination, your right to use the Services ends, but Sections that by their nature should survive (including 5.2 tail rights, 5.3, 5.4, 12, 14–18) survive.

6.5 After termination we have no obligation to retain Customer Content, except as described in 6.6, and may delete it in the ordinary course of operations, subject to our Privacy Policy and legal holds.

6.6 Data Export. You may request an export of your business data at any time while your account is active, and for thirty (30) days after your account closes (except where we terminate for your material breach involving fraud or unlawful activity). Exports are provided in a commercially reasonable format. Published reports remain individually exportable as PDFs from within the Services.

7. Partner Offers and Consent-Based Data Sharing

The Services may let Clients request offers from third-party partners (for example, a home-insurance quote). These offers are:

• optional — a Client's decision to accept or decline a partner offer does not affect their inspection, their report, or any Inspector's access to the Services;
• consent-gated — we share a Client's identifying information with a partner only after the Client affirmatively agrees through a consent flow in the Services, and we record what was consented to and when;
• third-party services — the partner, not Reggora and not the Inspector, is responsible for its products, quotes, communications, and services. Partner offerings are governed by the partner's own terms and privacy policy.

Communications with Clients. Inspectors acknowledge and agree that Reggora may present offers, content, and communications (including partner offers) directly to Clients through the Services, and may communicate with Clients about the Services and their transactions (for example, booking confirmations, scheduling updates, report delivery, payment receipts, consent capture, and support). Reggora may also send Clients emails about Reggora offers and features and about third-party partner offers (for example, an invitation to request a home-insurance quote); each marketing email will identify the sender, include our physical address, and provide a clear way to unsubscribe, and we will honor opt-outs promptly, consistent with the CAN-SPAM Act and our Privacy Policy. Reggora will place marketing calls or send marketing text messages only with the Client's prior express consent, captured and versioned through the Services. We share a Client's identifying information with a partner only as described in this Section 7 — after the Client affirmatively requests or consents to the partner offer. A Client may opt out of marketing communications at any time without affecting their inspection, their report access, or any Inspector's access to the Services.

Reggora may be compensated by partners in connection with these programs. Where an Inspector participates in a partner or referral program, that participation is governed by separate program terms, and the Inspector is responsible for confirming the program is permitted under their state licensing and ethics rules.

8. Optional Paid Programs (Property-Data Assignments)

We may offer Inspectors optional, paid assignments — for example, capturing additional property data (such as floor plans or property-condition data) while on-site, to support valuation and appraisal products. If offered:

• participation is voluntary; declining does not affect your access to the free Services;
• assignment availability, eligibility, and pricing are not guaranteed and may vary by market;
• each program is governed by separate program terms presented before you accept an assignment, which control over these Terms for that program;
• you act as an independent contractor, not our employee or agent, and you are responsible for confirming that participation is permitted under your licenses and applicable law;
• data you capture in a paid assignment is collected for Reggora as a deliverable of that assignment, and, as between you and Reggora and unless the program terms say otherwise, Reggora owns that deliverable data. It is separate from your inspection report, which remains yours (Section 5.1).

9. Payments

9.1 Processing. Payments run on Stripe. Inspectors onboard their own Stripe connected account and must comply with the Stripe Connected Account Agreement. Reggora is not a bank and does not hold funds; we facilitate charges to the Inspector's connected account and may collect a platform/application fee and/or pass through processing fees, disclosed at the time of payment.

9.2 Between Inspector and Client. The Client's payment obligation is to the Inspector. Fees for inspections are set by the Inspector. Refund decisions belong to the Inspector, except where required by law or by Stripe/card network rules.

9.3 Report Release. Inspectors may configure the Services to release a report to the Client (and their agent) only after the agreement is signed and/or the invoice is paid. That mechanic implements the Inspector's own policy; Reggora does not itself claim any lien over reports.

9.4 Disputes and Chargebacks. Inspectors are responsible for chargebacks, disputes, and reversals on their transactions, including associated fees, and authorize us and Stripe to debit their connected account accordingly. The Services provide tools to submit dispute evidence; you are responsible for its content and timeliness.

9.5 Taxes. Each party is responsible for its own taxes. Inspectors are responsible for any sales or use taxes on their services.

10. Electronic Records and Signatures

By using the Services you consent to transact electronically: to receive agreements, disclosures, reports, invoices, and notices electronically, and to the use of electronic signatures, which you agree have the same force as ink signatures. When a Client signs an agreement through the Services, we capture and retain signature evidence (such as the signature image, signer name and email, IP address, and timestamps) on behalf of the parties to that agreement. You may request paper copies of documents you signed, and you may withdraw consent to electronic transactions, by contacting the Inspector (for inspection documents) or support@homeinspector.com — though withdrawing consent may mean the Services can't be used to complete your transaction. Reggora is not a party to agreements signed between an Inspector and Client and does not vouch for their enforceability.

11. Client Portals, Share Links, Booking, and Agent Accounts

11.1 Tokened links. Portal and report links are access-controlled by unique tokens and may expire. Anyone you forward a link to may be able to view its contents — treat links as confidential. We may revoke links at an Inspector's request or to protect the Services.

11.2 Reports are for the parties. Unless the Inspector's agreement with their Client says otherwise, inspection reports are prepared for the Inspector's Client for that transaction and are not transferable to or intended to be relied upon by anyone else. If you are not the Client, you may not rely on a report as a substitute for your own inspection.

11.3 Booking. Booking a job through the Services sends a request to (or creates a confirmed job with) the Inspector under the Inspector's terms. Reggora is not responsible for the Inspector's availability, punctuality, pricing, or performance. Where the Services allow a Client to order and pay for an inspection through HomeInspector.com, Reggora acts solely as a scheduling and payment-facilitation intermediary for the Inspector: the contract for the inspection is formed directly between the Client and the Inspector, payment is processed to the Inspector's connected account (Section 9), and the Inspector — not Reggora — is responsible for performing the inspection and for its results. Requests submitted through HomeInspector.com marketing pages without checkout are lead requests only — they are not a booking, and no account or payment is required to submit one.

11.4 Agents. Agent accounts exist so agents can follow jobs where a party has identified them as a stakeholder. Agents receive only the information and report content the Inspector directs to agents, may use Client contact information solely in connection with the underlying transaction, and may not scrape, resell, or market to contacts obtained through the Services.

12. Acceptable Use

You will not: (a) use the Services to violate any law or third-party right; (b) upload malware or attempt to probe, breach, or overload the Services; (c) access another user's data without authorization, or share/loan account credentials; (d) scrape or bulk-extract data from the Services except through your own data export; (e) misrepresent your identity, licensure, or affiliation; (f) use the Services to send spam or unlawful communications; (g) resell or white-label the Services without our written agreement; or (h) reverse engineer the Services except where the law permits it notwithstanding this clause.

13. Our Intellectual Property; Feedback

The Services — including software, design, templates we provide, and our trademarks — are owned by Reggora and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

14. Third-Party Services

The Services interoperate with third-party services (for example Stripe, email delivery providers, DNS/hosting for inspector websites, mapping and address autocomplete, and partner offer providers). Your use of a third-party service is governed by its own terms, and we are not responsible for third-party services. Inspector websites hosted through the Services are the Inspector's content, not ours.

14.1 Mobile Applications

If you use our mobile applications: (a) we grant you a limited, non-exclusive, non-transferable license to install and use the application on devices you own or control, solely to access and use the Services in accordance with these Terms; (b) the application may download and install updates automatically; (c) you are responsible for any mobile carrier data charges you incur; and (d) use of device features (such as camera, microphone, location, and 3D/LiDAR capture) is controlled by your device permission settings and is governed by our Privacy Policy.

If you download the application from the Apple App Store: these Terms are between you and Reggora only, not Apple, and Apple is not responsible for the application or its content; Apple has no obligation to furnish maintenance or support for the application; in the event of any failure of the application to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the application, and, to the maximum extent permitted by law, Apple has no other warranty obligation; Apple is not responsible for addressing any claims by you or a third party relating to the application, including product-liability claims, claims that the application fails to conform to legal or regulatory requirements, consumer-protection or similar claims, and claims that the application infringes a third party's intellectual-property rights; you represent that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not on any U.S. government restricted-party list; and Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the application and may enforce these Terms against you. If you download the application from Google Play, your use of the application is also subject to the Google Play Terms of Service.

15. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGGORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST — MAINTAIN YOUR OWN BACKUPS OF ANYTHING YOU CANNOT AFFORD TO LOSE.

WITHOUT LIMITING THE FOREGOING: REGGORA DOES NOT SUPERVISE, DIRECT, CONTROL, OR MONITOR INSPECTORS' WORK AND EXPRESSLY DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR ANY INSPECTION, REPORT, AGREEMENT, REPAIR RECOMMENDATION, OR OTHER PROFESSIONAL SERVICE, INCLUDING ANY WARRANTY OF GOOD AND WORKMANLIKE SERVICES. NO ADVICE OR INFORMATION OBTAINED THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. TEMPLATES AND SAMPLE DOCUMENTS ARE NOT LEGAL ADVICE.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

16.1 NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

16.2 REGGORA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATEST OF (A) THE AMOUNTS YOU PAID REGGORA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, (B) ONE HUNDRED U.S. DOLLARS (US $100), AND (C) FOR CLAIMS ARISING OUT OF PAYMENTS PROCESSED THROUGH THE SERVICES, THE AMOUNTS PROCESSED THROUGH THE SERVICES FOR THE TRANSACTION GIVING RISE TO THE CLAIM. THIS CAP IS AGGREGATE ACROSS ALL CLAIMS, OCCURRENCES, AND PROCEEDINGS AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE CLAIM.

16.3 THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW (SUCH AS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD WHERE NON-LIMITABLE), TO YOUR PAYMENT OBLIGATIONS, OR TO YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 17.

16.4 EXCEPT WHERE PROHIBITED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUED; OTHERWISE, IT IS PERMANENTLY BARRED.

17. Indemnification

You will defend, indemnify, and hold harmless Reggora, its affiliates, and their officers, directors, employees, and agents from and against any third-party claim, and resulting damages, liabilities, costs, and expenses (including reasonable attorneys' fees), arising out of or related to: (a) your inspections, reports, websites, or other professional services or content; (b) Customer Content, including any claim that it was collected, submitted, or shared without required rights, consents, or disclosures; (c) your breach of these Terms or violation of law (including licensing, privacy, and telemarketing laws); (d) disputes between you and your Clients, agents, or partners; or (e) your negligence or willful misconduct. We will give you prompt notice of any claim and reasonable cooperation at your expense; we may participate with our own counsel, and you may not settle a claim that imposes obligations on us without our consent.

18. Dispute Resolution; Arbitration; Class Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS.

18.1 Informal resolution first. Before filing a claim, you agree to email support@homeinspector.com with a description of the dispute and give us 30 days to try to resolve it informally.

18.2 Binding arbitration. Except as provided in 18.4, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under its applicable rules (including, for disputes with Clients, the JAMS Consumer Arbitration Minimum Standards), before a single arbitrator. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees except where the applicable rules or law provide otherwise. Arbitration will be conducted in English, remotely or at a mutually convenient location.

18.3 Class action waiver. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

18.4 Exceptions. Either party may (a) bring an individual claim in small claims court, or (b) seek injunctive or equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Services.

18.5 Opt-out. You may opt out of Sections 18.2–18.3 by emailing support@homeinspector.com within 30 days of first accepting these Terms, with your name, account email, and a statement that you opt out of arbitration.

18.6 Governing law and venue. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules. For matters not subject to arbitration, the state and federal courts located in Boston, Massachusetts have exclusive jurisdiction, and the parties consent to personal jurisdiction there.

18.7 Coordinated filings. If twenty-five (25) or more demands for arbitration are filed against Reggora raising similar claims and brought by or with the assistance of coordinated counsel or organizations, you and Reggora agree that the demands will be administered in staged proceedings: ten (10) bellwether arbitrations (five selected by claimants' counsel and five by Reggora) will proceed first, while all remaining demands are held in abeyance, with arbitration filing fees for held demands deferred and applicable statutes of limitations tolled from filing. Following the bellwether awards, the parties will participate in a global mediation informed by those results; demands that remain unresolved may then proceed in successive stages of up to twenty (20) arbitrations each. A court of competent jurisdiction may enforce this subsection, which applies notwithstanding any administrator rule to the contrary. If this subsection is found unenforceable as to a particular demand, that demand will proceed under Section 18.2.

19. Changes to These Terms or the Services

We may update these Terms from time to time. Updated Terms take effect when we post them and provide notice (for example by email, in-product notice, or updating the "Last Modified" date above). Continued use of the Services after notice constitutes acceptance of the updated Terms; if you don't agree, stop using the Services and export your data (Section 6.6). Changes to Section 18 (Dispute Resolution) will not apply to a dispute that arose before the change took effect. We may change, add, or retire features of the Services at any time.

20. General

These Terms (plus any program terms, order forms, or policies referenced in them) are the entire agreement between you and Reggora about the Services and supersede prior agreements on that subject. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to us: Reggora, Inc., Attn: Legal, 68 Harrison Avenue, Boston, MA 02111, or support@homeinspector.com. Notices to you: the email on your account.

Questions? Contact us at support@homeinspector.com.