Delete your HomeInspector.com account.

How to request deletion

In the HomeInspector.com app: open Settings, scroll to About, and tap Request account deletion. You will be asked to confirm.

By email: write to support@homeinspector.com with the subject line “Delete my account”. Send it from the email address on your account where you can, so we can confirm it is you.

Either way we verify that the request came from the account holder — usually by confirming you control the email address on the account — before we action it. We respond within the time required by law, and in any case within 45 days of the request.

What we delete

When we action your request:

• Your sign-in is revoked. Your account is closed and you will no longer be able to sign in to the website or the app on any device.
• Your personal information is deleted from our systems — your name, email address, phone number, profile photo and profile details.
• Your personal details are removed from the records we keep (below), so those records no longer identify you.

What we keep, and why

We keep a record of the inspection business itself — jobs, inspection reports, agreements, invoices and payments — with your personal details removed so the records no longer identify you. We keep them for three reasons:

• The law requires it. Signed agreements and electronic signatures, invoices and payment records carry record-keeping obligations we cannot set aside at request.
• Other people rely on them. An inspection report was delivered to a homebuyer or homeowner who paid for it. Deleting your account does not take their report away from them.
• Disputes and fraud prevention. We may need the record to resolve a dispute or to protect against misuse.

Backup copies may persist for a limited period before they are deleted in the ordinary course of operations. Session recordings and diagnostic data held by our monitoring provider are deleted automatically no more than thirty (30) days after they are recorded.

Before you request deletion

• Export anything you want to keep first. You can request an export of your business data while your account is active, and for thirty (30) days after it closes. Published reports can be downloaded as PDFs from inside the Services.
• Check with your team. If you are the owner of an inspection company account, closing it affects the other people who work in it. Contact us if you want to transfer ownership instead.

Questions

HomeInspector.com is operated by Reggora, Inc. For how we handle your information generally, see our Privacy Policy and Terms of Service. For anything else, email support@homeinspector.com.